Effective Date: May 2025
Thank you for shopping with Kindness Is Greatness! We want you to love what you ordered. Please review our policy below for all shipping and return-related questions.
Shipping Policy
Processing Time:
Orders typically ship within 2–5 business days. During peak times or product launches, processing may take slightly longer.
Shipping Rates & Delivery Estimates:
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Shipping is calculated at checkout based on your location and order weight.
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Estimated delivery times:
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U.S. orders: 5–10 business days
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International orders: 10–20 business days
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Tracking:
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
International Shipping:
We ship worldwide! Please note that customs fees or import taxes may apply in your country and are the responsibility of the buyer.
Returns & Exchanges
Because each item is made to order, we do not accept returns or exchanges unless the item is defective or damaged.
Damaged or Incorrect Items:
If your item arrives damaged or you received the wrong product, email us within 7 days of delivery at [your email address] with:
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Your order number
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A photo of the item and the issue
We’ll happily send a replacement or issue a refund if eligible.
Cancellations:
Orders can be cancelled within 12 hours of purchase. After that, production may have already begun.
Refunds (if applicable)
Once we approve a return due to damage or error, your refund will be processed to your original method of payment within 5–10 business days.
Still Have Questions?
Email us at support@kindnessisgreatness.com and we’ll do our best to help!